Frequently Asked Questions

No. You can add items to your cart and check out as a guest. Creating an account simply lets you track order history and reorder faster.

Yes, as long as the order hasn't been dispatched. Contact us via WhatsApp as soon as possible with your order number and the change you'd like to make.

If you have an account, log in and visit "My Orders" to see real-time status. Guest orders can be tracked by contacting support with your order number.

We currently accept:

• M-Pesa (STK push — pay directly from your phone)
• Cash on delivery (selected areas)
• Bank transfer (for bulk/dealer orders)

This is usually a temporary network issue and the amount is automatically reversed by Safaricom within 24 hours. If it isn't, contact us with your M-Pesa transaction code and we'll resolve it immediately.

Yes. All M-Pesa payments are processed directly through Safaricom's secure STK push — we never see or store your M-Pesa PIN.

Nairobi and surrounding areas: 1–2 business days. Other towns: 2–4 business days. See our Shipping Information page for full details.

Yes, we deliver nationwide through trusted courier partners. Delivery cost and time will be shown at checkout based on your location.

Yes — select a pickup location at checkout and avoid delivery charges entirely.

Yes. All products are sourced from verified manufacturers and stored according to recommended conditions. Each product page includes details on ingredients and usage.

Out-of-stock items won't appear in the shop. You can contact us via WhatsApp to ask about restocking timelines or alternative products.

Absolutely. Our team can offer general product guidance via WhatsApp — for medical concerns, we recommend consulting a healthcare professional first.

Visit our Dealership page and submit an application. Our team will review and get back to you with onboarding details and wholesale pricing.

Yes, minimum order quantities vary by product category. Once approved, you'll see dealer-specific pricing and minimums in your dealer portal.