Our policy for returning products and getting your money back
You may request a return within 7 days of delivery under the following conditions:
Product is in its original, unopened packaging with seals intact.
You received a different product than what you ordered.
Item arrived damaged, broken, or with a faulty seal.
Product received was at or past its expiry date.
For health & safety reasons, opened supplements/consumables cannot be returned.
We're unable to accept returns simply due to a change of preference.
Reach out via WhatsApp or email within 7 days, with your order number and reason.
Our team reviews your request and confirms if it's eligible.
Return the item to our pickup point or arrange a courier collection.
Once inspected and approved, your refund is processed within 5–7 business days.
Refunded to the phone number used at checkout
Use towards a future order — processed instantly
Get the correct or undamaged item sent at no cost
Message our support team on WhatsApp with your order number to begin the process.
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